Your Privacy Matters
Terms & Conditions
At Riley Heating & Cooling, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us through our website and services. By using our website, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of information when you interact with our website or services:
- Personal information, such as your name, email address, phone number, and address, provided when you contact us, schedule a service, or request a quote.
- Technical information, including your IP address, browser type, and browsing behavior, collected through cookies and other tracking technologies.
Riley Heating & Cooling will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.
How We Use Your Information
Your information is used to:
- Respond to inquiries and provide requested services.
- Schedule appointments and manage service delivery.
- Send updates, promotions, or other communications relevant to our services.
- Improve our website and customer experience.
Information Sharing and Security
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners or service providers who assist in delivering our services. We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
Your Rights
You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions about our privacy practices, please contact us directly.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly to stay informed about how we protect your information.
Thank you for trusting Riley Heating & Cooling with your HVAC needs. Your privacy and trust are important to us.